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Organization Development    Problem Solving Process  
 
  1. Problem as Given (PAG) – An initial statement of the problem. May include some background. The group may explore various ways of understanding the problem. Explore ways of stating the problem, start with "How to ...". It may help to try different verbs or nouns, etc.
  2. Problem Statement – The statement of the problem that the group will work on; begin the statement with "How to ...". The Focuser needs to provide the statement that is finally to be used.
  3. Analysis – A description of the elements and forces of the problem; could be a history line, a plus (+)/minus (-) list, a Force Field Analysis, a SWOT (Strengths, Weaknesses, Opportunities, Threats), or any method that fits the problem being worked on. The Focuser needs to indicate which elements of the analysis she//he sees as having the most impact.
  4. Wishes – Stating hopes, dreams, desires in terms of "I wish ...". Turning negative aspects into positives; expanding the existing positives. Wishes move us toward a solution. The Facilitator may need to invite people to spend time on wishes that go beyond the obvious – stay with an important element and create a number of wishes around it, do some "fantasy" wishing with ideas that in themselves are not realistic but may help our imagination.
  5. Possible Solutions – Develop two or three possible solutions. To be a possible solution the group needs to deal with details, to "flesh" it out. The Focuser needs to play a strong role by paraphrasing and using itemized response; Participants need to be responsive to the Focuser’s concerns and desires. Once the group has developed the possible solutions:
  6. a. Cost/Benefit the Possible Solutions - what are the financial, human, social, etc. costs and benefits?

    b. Ways to Overcome Costs – identify strategies to deal with costs.

  7. Solution Statement – The Focuser states the solution to be implemented. This may be tested with others if appropriate.

USE OF NEWSPRINT – Five pads of newsprint should be hung side by side. Provide headings as follows.

Problem As Given (PAG) Problem Statement        Analysis        Wishes Possible   Solutions

 

 

 

 

 

       

If you only have space for four pads - 

1. The PAG sheet may be initially on top of the Problem Statement sheet and moved off to the side when the group is ready to make a Problem Statement. 

2. Possible Solution sheets may be moved to the side when the group needs a pad for "cost/benefit and "ways to overcome costs". 

3. The pads allow the Facilitator to be flexible about receiving input from the group, e.g., if the group is on Wishes and a Participant adds to the Analysis it can easily be recorded on that pad; or if the Analysis begins to suggest a need to change the Problem Statement that can be done.

©Robert A. Gallagher, 1990  

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