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1. Decide for Empowerment
Leaders need to make an explicit decision to empower employees or members and
keep the goal in front of the organization. They also need to be willing to
confront their own continuing resistances to empowerment, e.g., their own desire
to hold onto control, to manage all the details, impatience, the need to shift
from a "psychological contract" of dependency to one of "autonomy
in relationship", or interdependence.
2. Create a Vision of the Organization
Clear direction can empower and inspire.
3. Establish Self Managing Teams
With appropriate training, coaching and linkages various forms of teams can
accept an increased level of responsibility and leadership. Existing
departments, cross function teams, special task teams, etc. can all become more
self managing.
4. Establish a Collective Voice of the Staff
In many organizations this takes the form of labor unions. Other
organizations have developed all staff gatherings, processes of regularly and
openly gathering and processing suggestions and concerns, and increased the
participation of staff in overall organizational assessments and planning.
5. Skilled, Empowering Leadership
The need is for leadership that matches the degree of self management and
participation with the existing commitment and competence of employees or
members. Training is provided to increase people’s level of commitment and
competence and thereby increase the extent of empowerment. This needs to be
combined with a self differentiated leadership style that establishes
organizational direction, stays in touch with the system and deals effectively
with attempts to sabotage the organization’s direction through resistance,
victimization, cynical and passive behavior.
6. A Process of Organization Development
Regular system assessment, planning, work on trust development, the use of an
external consultant to assist in training and the overall monitoring of
development.
© Robert A. Gallagher, 1993, revised 1997
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